Not everyone can have a whole department of web professionals. Why not let us be your virtual team?
We're a team of developers and support nerds helping you create your own awesome website.
We're a little different. Smaller than you might guess, our entire team is based in the midwest of the USA. Our "world headquarters" is in the charming town of Holland Michigan, behind an unmarked door above a hair salon.
The team is divided only into two parts -- development and support. We're either building ProPhoto to be the best, or here to help you use it. We don't spend a ton of time or money doing anything else.
Instead of flooding the internet with ads and affiliate programs, we've chosen to build our company by word of mouth, focusing on delighting our customers with fast and helpful customer support. We've found that normal people become loyal, long term customers and evangelists when you take the time to treat them like humans and work hard to solve their problems with integrity, friendliness, and transparency. That's our philosophy.
In the winter of 2008 the founder of ProPhoto, Jared Henderson, got stuck at his office in Zeeland Michigan when his Mazda B2000 couldn't make it home in an ice storm. There being literally no place for him to go to sleep, he stayed up all night converting a WordPress site he had built for his wife (then a professional photographer) into a product that other small business owners could customize and use.
A single internet forum post on OSP gained us our first customers, and we've been slowly building and growing ever since. The combination of a truly useful and reasonably-priced product, plus surprisingly excellent customer support was our secret sauce. Jared started hiring some friends from college, and his big sister, too. From there our team and company has slowly evolved over the last 10 years into what we are today.
We're not trying to take over the world or be the next big thing. We like our loyal customers and work to maintain a great relationship with them. That means ProPhoto will continue to evolve as the web evolves, keeping our customers updated with the latest trends and technologies so they don't get left behind. Instead of charging recurring fees, we release major version "upgrades" about every 12-24 months. Returning customers optionally buy each new version at a discounted price.